If you’re unhappy with the item you purchased, you’re welcome to exchange or get a refund for it, as long as it’s returned in its original condition and packaging, with all labels attached, and within 30 days of receipt. For returns, please send the item to Halia, 2305 Nova Loop, Chino Valley, AZ 86323. We’ll cover the return fees. Simply email our Customer Care Team at info@halianaturals.com with details about your item and return fees- and we’ll get back to you.